Privacy Policy

This below-mentioned privacy notice is a declaration by OLRAA with regards to how we collect private informationf from our site visitors and the type of information we collect. This notice explains the purposes of collecting this information and the details of the third parties with whom we may share this information. We also explain the measures we take to keep this private information secure and protect it from any misuses. The notice also lists down the rights our visitors have with regards to their private information being collected by us.

The type of data OLRAA collects from visitors:

Personal information: We keep a record of our users’ first name and last name, their nationality, contact details such as postal address, electronic mail address, and mobile number. We note down personal information such as age, gender, occupation, religion.

Financial information: We store data such as preferred mode of payment, payment channels used, transaction history, spending patterns of our users.

Technical information: We store information such as website, IP address and cookies, pixels and other details.

Health related details: We may collect information such as our users’ health history, details of medications and dosages prescribed by doctors, the list of all medicines a specific user has purchased on our platform.

Modes of collecting data: We collect data through the information you provide us, through automatic tools such as ‘cookies’, email communication and third-party service providers.

We collect data when a user makes a transaction on our website, answers the surveys conducted by us and through the communication they receive through emails.

Uses of user data

The data collected from the users can be used for one or more than one of these purposes:

• Fulfilling our promises to users: This includes things like delivering the products or services our users have ordered.
• Providing you with better services: We use users’ information to offer users products and services as per their needs or preferences and to keep them updated.
• Improving our business: We use user information to understand how customers use our website and app so we can improve them.
• Communicating with users: We use the information to respond to customer requests, answer their questions, and provide them with customer support.
• Preventing fraud and protection: We use user information to prevent fraud and protect them from any harm.
• Complying with laws and regulations: We use user information to comply with applicable laws and regulations.

Sharing of Data

Partners: We may share user information with our partners whose services are available on our website. These partners are required to keep the information safe and use it responsibly.

To companies that help us provide our services: We may share the information with companies that help us run our business, such as those that store and analyze data, secure our systems, provide customer service, or process payments. These companies are required to keep your information safe and only use it for the purposes we tell them.

To protect our website: We may share user information if required by law, to enforce our terms of use, or to protect our platform from harm. This may include sharing information with other companies to prevent fraud. We will not sell or share the personal information for commercial purposes in a way that violates this privacy policy.

When users ask us to: We may share the information with other companies if our users ask us to.

To comply with the law: We may share user information when required by law or to respond to legal requests.

To keep our website and app secure: We may share the user information to protect the security of our website and app, such as to prevent cyberattacks.

Rights of Users

Our users have the following rights regarding their information collected by us:

• Right to Access and Review: Users have the right to see the information we have about them.
• Right to Correct: Users have the right to correct any inaccurate or incomplete information we have about them.
• Right to Withdraw Consent: If users gave us permission to use their information for a specific purpose, they can withdraw that permission at any time.

Please note

• Mere usage of the website is considered as an expression of consent to give information by users. Any user who does not wish to provide their information, can choose not to use or access the website.
• Our website is not to be used by minors. A person who is below 18 years of age is allowed to use the website only with supervision of parent or guardian.
• We store the data at servers across the country and take adequate measures to keep your data safe and secure. We consistently update our security systems to ensure the data is safe and protected.
• We retain the data as long as our users provide us with consent. However, we may have to retain certain data even after the user asks to delete it, for certain purposes such as to provide information to law authority or for tax related purposes.